1. Scope
This policy describes how MagnaMente LLC (“MagnaMente,” “OrderIntake,” “we,” “us”) collects and protects information on https://orderintake.ai, the OrderIntake.ai product. Read it with our Terms of Service. Corporate site: https://magnamente.com.
2. Data we process
Account data: name, email, role, company domain. Prospect form data. Tenant configuration (fax numbers, Online Order Site settings, SSO metadata). Order data and original artifacts, which may include PHI once a tenant is live. Public Online Order forms are tenant-scoped by slug and are not gated by company-domain login.
PHI is stored only in that tenant’s database and encrypted at rest. Master routing tables store channel addresses, not clinical content.
3. Hosted AI
OCR and mapping run on dedicated hosted infrastructure operated under OrderIntake’s compliance program. Prompts are not sent to consumer LLM APIs. Inference audit logs record tenant, model, and latency — not the document payload.
4. Infrastructure
OrderIntake uses third-party hosting, database, storage, payment, email, fax, and model-hosting providers to deliver the Service. PHI you submit is governed by the BAA between OrderIntake and your organization. OrderIntake maintains its own agreements with infrastructure providers separately.
5. Your rights
Tenant-admins control user access. Patients should direct rights requests to the covered entity that received the order. Contact privacy@magnamente.com for platform account questions.
6. Governing law and jurisdiction
This Privacy Policy is governed by the laws of the State of Illinois and applicable United States federal law, without regard to conflict-of-laws rules. MagnaMente LLC is an Illinois limited liability company. Disputes arising out of or relating to this policy are subject to the exclusive jurisdiction of the state and federal courts located in Illinois.